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FAQ’s

If you have questions regarding general ENT conditions and treatment please visit www.entnet.org/healthinformation

Scheduling and Appointments

What do I need to bring to my first appointment with Dr. Hudson?
Please bring your picture ID, insurance card, copay, and a current list of your medications. If you have had any imaging or testing done pertaining to your appointment please bring copies of the results, including CDs of radiology tests such as CTs and MRIs.


How long can I expect my appointment to take?
Every patient is unique and it is difficult to give you an exact time that each appointment will last; however, please be assured that we strive to closely follow our schedule each and every day.


What are your office hours?
We are open from 8:30 am to 5:00 pm Monday through Friday, with lunch from 12:00 to 1:00pm. Dr. Hudson is in clinic Monday afternoons and all day on Tuesday and Thursday. He does surgeries Monday mornings and all day on Wednesday and Friday.


Do I need a Referral or Authorization for my appointment?
If your insurance plan requires a referral to see a specialist, you will need to obtain that referral from your designated PCP prior to your visit to Dr. Hudson. If you are unsure about your plan’s requirements, please call the customer service number on your insurance ID card.


What is my out of pocket expense for my visits and testing?
This answer depends on your insurance carrier; each plan and company are very different. We recommend contacting your insurance company to verify your specialist office visit, in office radiology, and hearing test copays/coinsurances. We are not able to provide this information without a current copy of your insurance card to use to check your eligibility and benefits.


Why do I have a balance?
The most common reason to have a balance on your account is that you had an unmet deductible with your insurance company. Another common reason is that the insurance company assigned a co-insurance to your responsibility when they processed your claims. Again, each insurance plan is different. Remember, Dr. Hudson provides several services to you within his office, including radiology exams, hearing tests, scope exams, and balance testing. All services are billed separately and will be processed according to your insurance plan guidelines. We are happy to discuss your bill with you as questions arise. Please feel free to contact the office if you have a question or concern regarding your balance.

Surgery

What is the time of my surgery?
Due to the nature of surgery and a very dynamic schedule, we will call you the day before your scheduled surgery to tell you what time to check-in. As a rule, all surgeries are scheduled in order of patient’s ages, starting with the youngest.


When will I get my post op prescriptions?
All post op medications will be prescribed for you in the recovery room. We do not give prescriptions prior to the surgery.


Do I need to get my authorization for surgery?
No, we will obtain the authorization for your surgery and contact you if we experience any problems. We always recommend that you contact your insurance company if you have questions regarding authorizations or surgery benefits.


Where does Dr Hudson perform surgeries?
Dr. Hudson has scheduled surgery days at Quail Surgery Center, Renown South Meadows, and Saint Mary’s Regional Medical Center. He will also operate at Renown Regional Medical Center as necessary.


What is my cost for surgery?
Each surgery and insurance plan is very different. We will contact your insurance to verify benefits and obtain authorization prior to your surgery. Your out of pocket expense will be estimated and mailed to you at least one week prior to your surgery date. We will collect this estimate as a deposit before your surgery. We encourage you to contact your insurance company with any questions regarding your benefits.

Medical Records

How do I get copies my medical records?
You will need to sign a records release form or send a written request to our office. On receipt of the release we will send the records within 7 days.

Prescriptions

How to get a refill of my prescriptions?
Please contact your pharmacy to request that a fax be sent to our office. Please allow 24 hours for these requests to be processed.


What if I need a pre authorization for my prescription?
Your pharmacy will communicate the request to us and we will contact your insurance company for the authorization or change the medication. Please be patient if an authorization is needed as it can take up to 5 days for your insurance company to process.

Testing

How long is the ENG testing and what is it?
The Electronystagmography (ENG) test provides important information about the balance mechanism of the inner ear. This test tracks eye movements that offer information about the balance system.

There are three main parts of the ENG.

  1. The tracking tests measure eye movements as your eyes follow a visual target.
  2. The positional tests measure dizziness while sitting with your head in different positions.
  3. The caloric tests involve running cool and warm air into the ear canal. This change in temperature stimulates the inner ear, causing rapid movements of your eyes. The final portion of the test may give you a sensation of moving that will dissipate rapidly.

The entire ENG test will take approximately an hour. If you have been scheduled for this test, please refer to the patient forms section of our website for complete instructions.